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Finding the True VoC

One of the people I had breakfast with during the Portals, Content and Collaboration Summit was from the insurance industry. His organization, like many insurers, depends on a network of agents to sell...

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Operational Resilience – Not!

A key tenet of Operational Resilience – the topic Elise Olding, Donna Fitzgerald and I have been writing about lately – is the ability to drive decision making to the edges of the organization where...

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Social Initiatives Must Answer WIIFM – With Feeling!

I’ve just spent a week working with clients on the development of their social media strategy. We’ve gone through a mini-strategy planning session where we examined a key area for social deployment:...

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The Future Workplace Is Already Here, Just Not Evenly Distributed

I spent a delightful day at the MIT Sloan CIO Symposium (#MITCIO) last week. It was delightful because I had the luxury of listening to a roster of informative speakers discussing a wide variety of...

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What’s your change ‘take-away’?

A comment during a research community meeting today sparked a thought about change and its impact. With many innovations considered successful and significant – and sometimes without precedent – the...

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