Finding the True VoC
One of the people I had breakfast with during the Portals, Content and Collaboration Summit was from the insurance industry. His organization, like many insurers, depends on a network of agents to sell...
View ArticleOperational Resilience – Not!
A key tenet of Operational Resilience – the topic Elise Olding, Donna Fitzgerald and I have been writing about lately – is the ability to drive decision making to the edges of the organization where...
View ArticleSocial Initiatives Must Answer WIIFM – With Feeling!
I’ve just spent a week working with clients on the development of their social media strategy. We’ve gone through a mini-strategy planning session where we examined a key area for social deployment:...
View ArticleThe Future Workplace Is Already Here, Just Not Evenly Distributed
I spent a delightful day at the MIT Sloan CIO Symposium (#MITCIO) last week. It was delightful because I had the luxury of listening to a roster of informative speakers discussing a wide variety of...
View ArticleWhat’s your change ‘take-away’?
A comment during a research community meeting today sparked a thought about change and its impact. With many innovations considered successful and significant – and sometimes without precedent – the...
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